24/7 IT Maintenance & Priority Support on SLA
Software needs constant care. APMS Networks provides active server monitoring, rapid bug-fix resolution under 4 hours, database performance tuning, security patches, and a dedicated technical account manager — so your business never faces preventable downtime.
SUPPORT COVERAGE
We keep your software running perfectly.
24/7 Uptime Monitoring
Automated probes check your application and server every 30 seconds. Instant alerts and engineer escalation within 60 seconds of any event.
Priority Bug Fixes
Critical production bugs are resolved within 4 hours with a dedicated engineer assigned — guaranteed by SLA contract.
Database Optimisation
Monthly query analysis, index optimisation, slow-query elimination, and schema cleanup to keep your database running fast.
Security Patching
All OS, framework, and library vulnerabilities are patched within 24 hours of CVE disclosure — no manual action needed from your side.
Dedicated Account Manager
A named technical account manager who knows your entire stack and is reachable directly via WhatsApp, call, and email.
Monthly Health Reports
Detailed reports covering uptime %, resolved tickets, performance benchmarks, and recommendations for the next month.
ONBOARDING
Covered from day one.
Infrastructure Audit
We audit your current stack, server configurations, security posture, and code quality before writing a single SLA.
Monitoring Setup
Deploy monitoring agents, configure alert rules, and establish escalation paths — all without touching your codebase.
SLA Agreement
Sign a clear, jargon-free SLA specifying response times, resolution windows, and scope of coverage.
Ongoing Coverage
24/7 active coverage begins. Monthly reviews, proactive recommendations, and transparent reporting every month.
FAQ
IT support questions answered.
The 4-hour SLA covers critical production bugs that cause system unavailability, data loss risk, or significant functional impairment. Non-critical issues are resolved within 24 hours. Enhancement requests are scoped and quoted separately.
Yes. We accept maintenance contracts for software built by third parties after a paid code audit. The audit (typically ₹5,000–₹15,000 depending on size) lets us understand the codebase and set accurate SLA terms.
Yes. Our monitoring is fully automated 365 days a year. For critical SLA incidents, an on-call engineer is reachable via WhatsApp at all times — including Sundays and national holidays.
Yes. Monthly plans can be cancelled with 30 days notice. Annual plans carry a prorated refund policy after the 3-month mark. No lock-in contracts or exit penalties.
We use least-privilege access — only the permissions needed for monitoring and maintenance. All access is logged, audited, and can be revoked by you at any time. We sign an NDA and data processing agreement before starting.
Stop firefighting. Start preventing.
Proactive IT maintenance that costs a fraction of a single major incident. Dedicated engineer, clear SLA, monthly health reports.
Get Your IT Covered. Today.
Share your details. We'll schedule a free infrastructure audit and propose a maintenance plan within 24 hours.
No commitment · Free audit worth ₹5,000 · Response in 15 minutes